Your clinic's front desk powered by AI.
24/7 patient qualification that feels human but works like a machine. Capture, qualify, and convert more patients automatically without adding headcount.
Live Interaction
“Based on your answers, you qualify for our Invisalign Open Day. I can book you in for a free scan next Tuesday at 10 AM?”
What the AI Receptionist Does
Designed to handle the workload while keeping your clinic safe and compliant.
Capabilities
- Handles Inbound Enquiries
Responds instantly to new leads 24/7, ensuring no patient is ignored.
- Smart Routing
Routes cases to specific pipelines (e.g., Implants, Ortho) based on answers.
- Booking Engine
Books consultations directly into your calendar based on real-time availability.
- Data Capture
Updates patient records automatically with captured details like budget and timeline.
Guardrails & Safety
- No Clinical Decisions
Never offers medical advice or diagnosis; strictly administrative.
- Does Not Replace Staff
Acts as an assistant. Complex queries are flagged for human review.
- Full Disclosure
Always discloses it is an AI assistant to the patient at the start of chat.
- Rule-Based Operation
Operates strictly within the rules, scripts, and boundaries you define.
Why it converts better than chatbots
Context Aware
Unlike generic bots, it knows the patient's history, previous treatments, and current pipeline stage, allowing for personalised conversations.
Deep Integration
It does not just chat. It moves cards in your pipelines, updates custom fields, and triggers backend automation workflows instantly.
Zero Latency
Captures leads the second they enquire. Speed to lead is the number one factor in conversion, and our AI ensures you are always first.
Built for compliance, not cleverness.
We prioritise safety over creative writing. Every conversation is logged, auditable, and transparent. The AI operates on a “do no harm” principle, ensuring your clinic's reputation remains pristine.
How it fits into the wider system
The AI Receptionist is not a standalone tool. It is the engine that powers your entire CRM workflow.
1. Inbound Lead
Patient messages via Web, FB, or IG.
2. AI Qualification
AI engages, qualifies, and books.
3. Pipeline Move
Lead card moves to "Booked".
4. Staff Alert
Staff notified to confirm.
Ready to automate your front desk?
Join hundreds of UK clinics using AES-CRM to capture more patients with less work.